Refund Policy

Updated 11/26/2023

REFUNDS

All sales are final and no refund will be issued.

We understand that the circumstances may change and we do our best to accommodate our clients in the best manner possible. Please read our refund policy thoroughly before making a reservation with SATX Party Rental.

Cancellation by the Client: If you decide to cancel your rental contract, we do not issue refunds for any reason. However, we offer the option to utilize your funds for future use. The following conditions apply: Funds will be held as a credit instead of a refund. This credit is valid for one year from the original event date, starting from the day after your original event date. You can utilize the funds towards any future rental with us during the one-year period. The credit is non-transferable and can only be used by the individual or organization that made the original reservation.

Weather-Related Cancellations: If weather conditions prohibit the installation of the rented equipment, we do not issue refunds. However, we offer the option to utilize your funds for future use. We understand that uncontrollable circumstances like severe weather can arise and we will do our best to accommodate our clients within the one-year period.

Deposits: All deposits made for reservations are non-refundable. Deposits secure the availability of equipment and cover administrative costs. Regardless of the reason for the cancellation, deposits cannot be refunded.

Rebooking: If you wish to reschedule your rental to a different date within the one-year period, please contact us as soon as possible. We will make every effort to accommodate your request, subject to equipment availability.

Terms and Conditions: By making a reservation with us, you acknowledge that you have read, understood, and agreed to our refund policy and the accompanying terms and conditions. It is the responsibility of the customer to review and accept these terms before making a reservation. Please note that this refund policy is subject to change without prior notice. We recommend reviewing the policy on our website for the most up-to-date information. If you have any questions please do not hesitate to reach out. We are here to assist you and ensure you have a positive experience with our rental services.

210-872-4966

satxpartyrental@gmail.com